John D. Hanson on Clubhouse

Bio

As the Director of Business Development for Accelerated Revenue Inc, his mission is to equip companies of all sizes to become Heroes in every human interaction through holistic consulting, paradigm-shattering keynotes and engaging workshops.

With over 25 years of success in customer-facing roles, John D. Hanson has established himself as a leader in the Customer eXperience (CX).

In demanding industries like Retail, Lending, Credit Card Servicing, the Military, Industrial Automation and Non-profit, he has ranked at the top of his team for Customer Satisfaction in every role.

Within 90 days of hire for a Fortune 100 company, John was chosen to train onboarding team members due to his Customer Satisfaction scores and performance metrics.

While working full-time for a Fortune 100 company and serving on reserve military duty, John earned two simultaneous bachelor’s degrees from Union Institute & University, graduating with a 4.0 GPA in both in just 2 years.

Following 18 months of research, his book, “WOW Your Customers! 7 Ways to World-Class Service” was published in 2018 with copies selling world-wide. John has had the privilege of interviewing Customer eXperience leaders in every continent. His new book on the best definition for Winning is currently in the creation process, due out in 2021.

He has been a repeat podcast guest for the Customer eXperience, including the Mr. Biz B2B Radio podcast, a nationally-broadcast show, and the Totally Well podcast. As a repeat panelist on the CX Centric global discussions, John has facilitated multiple small group sessions in Customer Experience strategies. He has been featured in multiple online business articles, including American Express, LinkedIn and the Residential Real Estate Council.

John considers it an honor to have served in a senior leadership position for the Ohio Army National Guard. His 8-year tour included a deployment to Iraq in 2010, his commitment complete in 2016.

Happily married with children, his family resides outside of Columbus, Ohio.