Stephanie Hillman on Clubhouse

Bio

I have long included patients and families in healthcare discussions - in patient safety, in IT strategic planning, in facility design, and in leadership forums. One of the first in pediatric healthcare to leverage qualitative co-design aligning patient, clinical team, and administrative goals.

I collect quant and qual data - from patients, their families, employees, faculty, donors, referring physicians, executives - to guide healthcare decision makers in reducing health inequities, deepening patient/family and employee engagement, strengthening brand position, and increasing organizational loyalty.

Co-led unique program that gathered quality of life and experience outcomes from acute and intensive care inpatients and contributed to over 20 academic publications. Increased response rate from 30 to 65%, which improved validity of feedback through higher number of responses. Launched data reporting by individual providers - supplying the most robust data to date for over 400 ambulatory providers. Partnered with advanced practice executive to share results and improve her team’s communication and coordination of care by focusing on concrete needs of patients and families.

Worked via influence in collaboration with physician/administrator dyads, c-suite leaders, and nursing hierarchy to improve direct patient care - with a 70% track record of achieving goals.

Directed the family advisory program, including Family Advisory Council. Co-presented with parents from staff meetings to the board room to persuade the hearts and minds of all involved that we could do better for the next person who came through the door.