Paul Joustra on Clubhouse

Bio

🏆 Help Fortune 500 companies like Samsung, Netflix, Amazon, Western Union eBay and others to improve their customer experience by Transformation

🖥 >15 years Experience in Digital Transformation in CX like AI and Ml, Intelligent Automation and Omnichannel solutions

🔥 Passioned about Customer Experience , Digital Engagement, Artificial Intelligence and Automation

👨‍🎓Expert in Lean Six Sigma and advanced analytics to improve operational performance for our Enterprise Clients

✅Head of Transformation @Teleperformance

✉️[email protected]

🔗 http://linkedin.com/in/paul-joustra

😎In the past years, I have developed myself into a passionate tech savvy professional with a clear focus on achieving positive ROI for Enterprise Clients by innovative solutions. I have proven success within multiple verticals on improving customer experience, decreasing TCO and in supporting enterprises in the implementation of advanced Digital Solutions.

The fact that I am result oriented, pragmatic and have a broad technical expertise; enables me to substantially contribute to achieving an effortless customer contact experience for large and medium sized organizations.

Competencies
Strategic Thinking | Managing Change | Improving Performance | Analytical Thinking | Driving Transformation | Client Focused | Results Orientation | Decisiveness

Skills
Digital Transformation | Design Thinking | Change Management | Project Management| Effortless Customer Experience | Innovation | WhatsApp & Social Messaging | Artificial Intelligence