Garry Gormley on Clubhouse

Bio

Contact Centres Enthusiast | Customer Experience advocate | The Contact Centre Network Host | FAB Solutions

👋 Hello, I’m Garry, Owner and Founder of FAB Solutions - the contact centre specialist.

🎙 Host and Founder of The Contact Centre Network - bringing the contact centre community together with speakers, panellists and insights

😍 FAB solutions are Passionate about contact centres and changing the way people perceive contact centres through awesome customer experiences.

We help Contact Centre Do Better and Be better - How? Check out your contact centre one stop shop!

☎️ Call Centre optimisation
🦸🏻‍♀️Complaint root cause
🕵️‍♂️Mystery shopping
🗺 Customer journey mapping
🛠 Process improvement

📲 Technology advocates
📞 Omni channel telephony
🧠Knowledge management
👄Speech analytics & QA transformation
📤Outsourcing
🎯 CRM sales effectiveness

🧑‍🏫 Contact centre training
🎯 Sales training
🦸🏻‍♀️Customer service training
☎️Call handling skills

🤝 Leadership development
🙏Coaching workshops
👥Employee engagement audits

The contact centre agent is the unsung hero 🦸‍♂️ 🦸🏻‍♀️ and they deserve to be celebrated 🎉

👌 We Help contact centres DO better and BE better through focusing on people, leadership, process and technology.

For information on how we help visit 👇👇👇

🌎 www.fabsolutions.co.uk
📧 [email protected]
☎️ 0161 718 2624