Claudia Lavrador on Clubhouse

Bio

Sales Operations Manager | Customer Success Manager | Project Leader | B2B Sales Support Team Leader

I’m a Wordaholic & 📚 Book addicted
🏄‍♀️ Surf, Music & Golf lover


Twenty-year career spans a passionate and innovative approach to creating and driving customer relationship management strategies and project plans to optimize business development and grow the market share of top tier telecom companies operating in intensely challenging and competitive markets.
With fluent English and Portuguese skills, plus moderate Spanish, I partner and build trusting relationships with multinational customers to improve services and support commercial goals.

I especially enjoy working with multiple stakeholders and teams to encourage innovative ideas to thrive and gain consensus to initiatives that deliver great customer experiences year-on-year - always with a great sense of humour.

Recent highlights include
Strategy & Growth
| Grew new revenue by tapping into new and existing B2B-B2C market opportunities.
Sales Targets
| Exceeded stretching targets YOY via focus on value selling and service assurance.
Project Management
| Managed critical projects and ensured robust compliance with costs, investments and deadlines