Abdul Dezkam on Clubhouse

Bio

Experience pioneer and former founder and driver of an award winning CX program, now building the concept of Employee Experience in the very same industry leading company Grundfos. Passion, innovation and a heart beating for technology and people drives every inch of my work.

Experience from public sector, global B2C and global B2B working CX, EX, Digitalization and sales&marketing excellence from both strategic as well as operational level in global context.

Speaks:

- "Driving end-to-end customer experience management on a global scale", JBoye Conference
- “Making the Customer journey live in the organisation”, XM Conference Stockholm and Qualtrics X4 London
- "Customer Experience Made Simple with smart data", Kundecentret
- "Loyalty is not just for dogs - using digital for better loyalty programs", JBoye Digital Conference
- "Engage with Loyalty & CRM to deliver true experience", eTail Nordic
- "Embracing the new age of digital", Salesforce - The Speed of Change
- "Basics of Customer Relationship and latest trends", Guest lecture, Syddansk Universitet
- "Kommunikation i en digital tidsalder", Guest lecture, Syddansk Universitet


Articles:

https://www.forbes.com/sites/sap/2020/06/03/how-accurate-data-connects-millions-of-people-to-clean-drinking-water/

https://www.forbes.com/sites/sap/2020/01/10/learn-how-to-obtain-a-superior-b2b-customer-experience-with-these-valuable-insights/

https://www.digitalistmag.com/customer-experience/2020/01/13/how-grundfos-is-pioneering-future-of-b2b-customer-experience-06202233/

https://www.computerworld.dk/art/251546/smart-projekt-sikrer-grundfos-oejeblikkelig-feedback-fra-kunder-i-65-lande